The Farmily series is back and our team has grown! We would like to introduce you to the new members of Farm At Hand! The team comes from different backgrounds: farming, technology, design, filmmaking and more. This diversity is important because it allows us to see a situation from multiple different angles, identify potential roadblocks and work towards building a solution that is best for you.
Today meet Customer Success Owner – Caroline!
What’s your name and tell us a bit about yourself
My name is Caroline Roué
I’ve been in the Customer Service field for the past 10 years and previous to that I studied Marketing & Communication.
How did you become a Customer Success Owner?
I have always been empathetic and it was natural for me to find a career helping people.
Where are you located?
I am originally from France and I have lived in Vancouver for 5 years
What do you do at Farm At Hand?
I ensure that each of our users receives the support they deserve to use the App. I compile feature requests, bugs & general inquiries. I am the go to person for any questions, comments or concerns. I am often greeting you at tradeshow across Western Canada.
Why did you join Farm At Hand?
I grew up on a Farm (hogs & grain) in France and agriculture has been a part of my family for more than a century. Being able to practice my job in that industry is extremely meaningful to me. Technology has become crucial, and it felt like an instinctive role for me to play.
I’ve been in the Farmily since…
I joined Farm At Hand in August 2016.
What’s your experience with farming or agriculture?
I grew up on a hog farm and grain farming. I also spent a lot of summers in the fields harvesting potatoes, onions and shallots.
What is the biggest thing you’ve learned about farmers and/or agriculture since you joined Farm At Hand?
Canadian farming is impressive, the size of farms are huge compared to Europe especially when it comes to grain farms. Investments are daunting and the farmer’s dedication is inspiring. Grain marketing is an aspect I knew little about & now I understand how important this can be for a farmer’s success. Farming is an infinite subject for learning and exploring.
What’s one of your favourite moments?
It is rewarding to support FAH users on a day to day basis and it is even more gratifying to meet users in person while attending Western Canada’s trade shows. I also had the chance to visit some farms around Carman, Manitoba and this was a valuable learning and tour experience.
What are you most excited about?
Farm At Hand holds a great future of involvement with the Crop panning tool soon to be released. I am looking forward to supporting our users with a wider range of services.
What’s the one thing you would like a farmer to know from the general public?
Not all of us know how our food is produced but I feel like the awareness is expanding. Farmers are warriors and wear multiple hats; with social media tools they can now share their story and be their best ambassadors to spread the knowledge.