What is the new Farm At Hand?
We’re excited to introduce the next generation of Farm At Hand, launching November 7. As part of an ongoing effort to create and support the next generation of farm technologies, our software development team has begun working on extensive upgrades to our software. There will be exciting new features, including pre-formatted recommendations for recording activities quickly and easily, customized permissions for everyone at the farm and more detailed reports for you to get the information you need.
How can I start using the new Farm At Hand?
If you are based in Canada or the U.S., we will transfer your farm information to the new Farm At Hand platform. We will be importing accounts on November 7, 2022. Once we’ve completed the transition, you will receive an email with a link to activate your Farm At Hand account. From there, you will set up a new password and then you’re all set to get started with the new Farm At Hand
Why is there going to be a new Farm At Hand?
We have been working hard to find new ways to provide our customers with increased value and satisfaction. By building a new Farm At Hand, we’ve set the foundation for building new features and upholding our commitment to privacy. Thank you for your support and we look forward to seeing you in the new Farm At Hand!
Will I still be able to access my farm information?
A reminder that as of November 7, 2022, access to your Farm at Hand account will no longer be available. Please ensure you download any farm information you require prior to then. Contact our support team [email protected] if you require any assistance.
After November 7, 2022, if you would like to retrieve your information please contact our support team ([email protected]) and we will be happy to assist you.
Will I need to pay any connection fees?
There are no fees associated with transitioning over to the new Farm At Hand. On November 7, 2022, simply activate your new account and your farm information will already have been imported at no cost.
Can I transfer my existing information to the new Farm At Hand?
If you are in Canada/US, we will be transferring information on November 7, 2022. Afterwards, we’ll email you a link to activate your new account. Once you sign into the new Farm At Hand, you’ll see your information there.
If you are outside of Canada/US then you will be able to download your Farm At Hand information before November 7, 2022. If you need any help with retrieving your information then please contact our support team ([email protected]).
What will happen to my Farm At Hand subscription?
If you are in Canada or the U.S. and have an active account, your Farm At Hand subscription will no longer renew. Those with a paid subscription will receive a prorated credit for Decisive Farming by TELUS Agriculture services. We’ll be sending out more information about this in the coming months! What will happen to my Farm At Hand subscription if I am outside of Canada or the U.S.?If you are outside of Canada or the U.S., your subscription will no longer renew. As a result of significant technical upgrades, we will no longer be able to support regions outside of Canada and the U.S. Please contact our support team ([email protected]) and we will work with you regarding the remainder of your subscription.
Important: If you purchased your Farm At Hand subscription through the Apple store, please contact our support team so we can assist you.
What if I want to gain access to the new Farm At Hand prior to November 7, 2022?
The migration process takes time so it is not feasible to migrate your farm information prior to November 7, 2022. If you would like an early look at the new Farm At Hand then please contact [email protected] to request a demo and we’d be happy to give you a tour of our new platform.
What if I don’t want to migrate my farm information over?
If you would like to exclude your farm information from being transitioned over to the new Farm At Hand, please alert us by emailing [email protected]. We will be happy to work with you to ensure that your information is secure after the transition.
How much will this cost me?
There are no fees. You can use the new Farm At Hand at no cost and we will migrate your farm information to our new platform at no additional charge.